Terms & Conditions

Commencement
These terms of business will come into force with immediate effect Our Status

We are an Appointed Representative of Lifetime Insurance Mortgage Experts Limited, which is authorised and regulated by the Financial Services Authority in respect of mortgage and general insurance business. Lifetime Insurance Mortgage Experts Limited is entered on the FSA register (www.fsa.gov.uk/register/) under reference 311266. We are also able to advise on some other products and services that are not regulated by the Financial Services Authority. There is no Financial Services Compensation Scheme available for such products and services.

Our Remuneration
We accept remuneration on a fee basis and/or a commission basis and the details will be covered in the Initial Disclosure Document (IDD) or separate fee agreement issued to you.

If we agree to work on a fee basis in place of, or together with commission, we will provide you with a separate fee agreement confirming our charges and any related expenses before carrying out any chargeable work. Details for the payment of our fees are contained in the fee agreement.

Where we arrange an insurance contract on your behalf we reserve the right to charge you a fee, without the need for a separate fee agreement if you subsequently cease to pay premiums on that insurance policy. This could apply for a period of up to four years and will reduce pro-rata in line with the commission we are obliged to return to the Product Provider. The maximum amount of the fee will be no more than the amount of commission disclosed in the illustration. This will not apply where you exercise your statutory right to cancel the policy in accordance with the cancellation notice issued to you by the product provider.

Your Protection
Cheques should be made payable to Product Providers only and should not be made payable to ourselves, or any individual engaged by us. We do not accept cash. This does not apply to settlement of invoices for agreed fees.

Title documents will be registered in your own name and will be despatched without undue delay whenever we receive them on your behalf.

If we become aware that our interests or those of one of our customers conflicts with your interests, we will inform you in writing and obtain your consent before we carry out your instructions.

We prefer instructions to be given to us in writing to avoid any possible disputes. If any instructions are given verbally then they should be confirmed in writing. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably.

Third Party Rights
These terms of business exclude any rights which may be conferred upon third parties by the Contracts (Third Party Rights) Act 1999.

Review
Unless you request it we will not review any mortgage or insurance contract that we have arranged for you. We will provide advice at any time you request us to do so.

Termination
These terms of business may be terminated at any time, by either party notifying the other in writing. This will be without penalty and without prejudice to the completion of transactions already commenced on your behalf. You would be expected to pay for any costs incurred or a due proportion of any fees previously agreed.

Collection of Data
You agree we may hold and process personal information for the purposes of providing financial services including mortgage advice and insurance. This may include sensitive information about racial or ethnic group, physical or mental health, sexual life, criminal proceedings and offences. We gather information from a variety of sources including other financial institutions, employers, professional advisers and licensed credit reference agencies.

Access
You have the right to access information we hold about you. You can request a copy of these records by contacting us or alternatively the Lime Data Protection Officer. Contact details are as follows; -

Data Protection Officer
Lifetime Insurance Mortgage Experts
Network House
Lister Hill
Horsforth
Leeds
LS18 5AZ
Telephone Number: - 0113 289 0011

We are entitled to charge a fee for this service of up to £10. If any of the information we hold is incomplete or inaccurate please tell us and we will correct it.

Use of Data
Personal information will be passed to Lifetime Insurance Mortgage Experts Limited for compliance and monitoring purposes. Information may be passed to other financial firms in the course of providing services We may provide information to our regulators and their successor. We may also provide information to our auditors, Lifetime Insurance Mortgage Experts Limited auditors & professional advisers, and other firms within the Tenet Group.

We may from time to time contact you by post, fax, e-mail or telephone with details of products and services which may be of interest to you. If you would prefer not to receive this information please contact explicity stating that you do not wish to receive such correspondance.

We shall disclose information to relevant authorities where we are required to do so by law. Money Laundering & Financial Crime; we are legally obliged to verify the identity of our customers and retain these records.

We will report suspicious transactions to the Lifetime Insurance Mortgage Experts Limited Network Compliance Department who may in turn notify the National Criminal Intelligence Unit.

We will retain records for a minimum period of 6 years